Terms & Conditions

Welcome to Helorai! Before you start using our services, we want to make sure you understand the terms and conditions that govern your use of our website and software.

Acceptance of Terms

By accessing and using our platform, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions. If you do not agree with these terms, please do not use our services.

User Accounts

To use our platform, you must create a user account. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

Credit Plans

We offer various credit plans for our services. Each plan has different features and prices. You can choose the plan that best fits your needs.

Payment

You will be charged according to the credit plan you select. Payment is due at the beginning of each billing cycle. We accept various payment methods, including credit card, PayPal and Paddle. Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns

Refund Policy

Refund for unused credits: We value the quality of our platform and products. If you encounter any technical problems with our platform or could not use your credits for some reason, we are committed to providing a refund for your remaining credits. To be eligible for a refund, you must contact our customer support team in our discord support within 24 hours from the date of purchase and provide us with details and strong reasons for the refund. Paddle provides all customer service inquiries and handles returns.

Remaining Credits: Should you get eligible to get a refund. We can only refund the remaining credits in your account. All the credits used are not refundable.

Non-Usage of Credits: We encourage all customers to make the most of their Credits. We do not offer refunds solely due to the non-usage of your Credits. It is your responsibility to utilize the services provided within your subscribed plan.

User-Generated Content and AI-Generated Outputs

You acknowledge and agree that Helorai is not responsible for any content created or generated by you using our platform, including but not limited to AI-generated outputs from tools such as Deep Swap and Face Swapping. You are solely responsible for ensuring that your use of our platform complies with all applicable laws and regulations, and that you have obtained all necessary permissions and licenses to use any third-party content or materials.

You also acknowledge and agree that you will use our platform in a responsible and ethical manner, and that you will not use our platform to create or generate content that is defamatory, obscene, or otherwise objectionable.

Changes to Terms

We may modify these terms and conditions at any time, without notice. Your continued use of our platform after such modifications will constitute your acceptance of the new terms.

We have the ability to collect your email and send you product updates as well as promotions for Helorai.